Unit 2: Knowing the Client

What is the meaning of the acronym KYC?

• KYC means Know Your Customer

• KYC means know Your Conscience

• KYC measn know Your comentaries

What it is important to KYC?

• It is important because it allows us to generate more employment

• It is important because it is the means of identifying and verifying the identity of the client through independent and

  trusted source of documents, data or information.

• It is important because it allows you to find find documents

What is assertive communication?

• Assertive communication is the same as aggressive communication

• Assertive communication is when you threaten or demand

• It is a communication style that is respectful of others but clear and firm in its intent.

Choose the option that describes an advantage of assertive communication

• Increases anxiety

• It leads to the development of mutual respect with others.

• It helps us to increase the doubts when communicating

What is aggressive communication?

• It is method of expressing needs and desires that do not take into account the welfare of others.

• ^{It is the most used communication}_

• _{It is a way used to achieve goals quickly}^

Choose the option that represents the way to communicate analytically

• Don't ask about the research.

• _Highlight important information

• Focus on past mistakes to stay in the same state

Why are the 7Cs of communication important?

• The 7 Cs are important because they encourage aggressive communication

• The 7 Cs are important because they increase problems in the office

• _{The 7 C's are important because they provide a checklist to make sure your communication is clear so the receiver gets your message.}

  

How to write a clear message?

• ^{To be write clear, try to expand all ideas}

• To be write clear, try to minimize the number of ideas in each sentence.

• To write a clear message, you can talk about what you want regardless of who it is addressed to.

When you're concise in your communication, you stick to the point and keep it

• Brief

• Large

How to be concrete in communication?

• Consider this advertising copy:

  “The Lunchbox Wizard will save you time every day”

• It needs to be focused, specific, and include all the important facts and details.

• It is a shorter communication