Travel and tourism Unit 214

List three advanatages of working as a Holiday Rep

Identify 5 different types of Holiday Rep

What are the disadvantages of working as a Holiday Rep? (minimum 3)

List 3 different complaints a Holiday Rep might have to deal with

How would you try to resolve those issues?

identify three duties of a TRANSFER Rep

• Admin

• Arrival and departure duties

• Dealing with lost luggage

• Customer service

• Babysitting

Identify 3 duties of a CHILDREN'S Rep

• Customer Service

• Cooking

• Entertainment

• Dealing with accidents

Identify 4 duties of a Campsite Rep

• Clean tents between customers

• Customer service

• Care for Holidaymakers

• Dealing with incidents and accidents

• Babysitting

List 3 duties of an 18-30's Rep

Identify at least three excursions a Holiday Rep might sell