Diagnosis / Logistic MWD

How should we label "resolution summary" when it comes to a self-serve scenario within OEP?

• We should always use quick call

• We should always use rejected denied

Which email should we use to close a self-serve case?

• [e-mail]

• Sales Rep's Emails

• [e-mail]

when receiving an MWD scenario it's important to:

• Educated the sales rep we don't handle those scenarios this help reduce our APC

• Use Shipping information in OEP to investigate before rejecting

• Close the case with Templates

If the order has multiple trackings will OEP show them all?

• Yes

• No

Can we find the service tag for each track under Waybill details?

• Yes

• No