Diagnosis / Logistic MWD

Quiz
•
Other
•
Professional Development
•
Easy

Queue Manager
Used 2+ times
FREE Resource
5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should we label "resolution summary" when it comes to a self-serve scenario within OEP?
We should always use quick call
We should always use rejected denied
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which email should we use to close a self-serve case?
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
when receiving an MWD scenario it's important to:
Educated the sales rep we don't handle those scenarios this help reduce our APC
Use Shipping information in OEP to investigate before rejecting
Close the case with Templates
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the order has multiple trackings will OEP show them all?
Yes
No
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Can we find the service tag for each track under Waybill details?
Yes
No
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