Nissan Accessory Business Test Questions

We should validate and acknowledge customer's objection before overcoming it.

• True

• False

Adding value to our products and services will result in less price objections from the customer.

• True

• False

Choose the right formula for building value:

• Value = Features + Advantages + Benefits

• Value = Emotional benefits + Practical benefits

• Value = Benefits – Costs

• Value = Best discount possible

The best way to counter price objections is to through discounts early in the sales conversation

• True

• False

All “Family” social profile customers will be the same when buying accessories.

• True

• False

Emotional needs can be addressed when mentioning accessories benefits.

• True

• False

The letter C in the acronym SPACED (Purchase Motivators) refers to:

• Collaboration

• Convenience

• Comfort

• Cool

The acronym FAB in selling stands for:

• Food and Beverages

• Find All Boilers

• Feature, Advantage, Benefit

• Façade, Appearance, Bureaucracy

Building value can sometimes mean talking about the total cost of ownership.

• True

• False

A first good impression and ability to establish rapport help in building trust between you and your customer.

• True

• False