Product Knowledge?

A client calls to make changes to his room. He initially booked the Italian Poolside Walkout Concierge Family Suite with Kids Room (PW) for his family of five (2 adults and 3 kids) but does not want to be on the ground floor anymore because he thinks the poolside will be too loud. He is asking for a similar room set-up on a higher floor. What room(s) would be the best to recommend.

• ITALIAN CONCIERGE FAMILY SUITE WITH KIDS ROOM (V2)

• ITALIAN OCEANVIEW CONCIERGE FAMILY SUITE WITH KIDS ROOM (T2)

• ITALIAN OCEANVIEW PENTHOUSE TWO BEDROOM BUTLER FAMILY SUITE (M2P)

• ITALIAN BEACHFRONT TWO BEDROOM BUTLER FAMILY SUITE

Which two rooms below guarantee connecting at BNG?

• BSC and HP

• GK and GD

• DPC and HB

• BCC and GLC

Which rooms below can connect at BBO? Select as many as possible.

• HOVK to HOVD

• LOVD to LOVD

• GLK to HGD

• LK to LD

All suites with two or more bedrooms at BTC will give you butler service

• True

• False

If a client wants a split stay between an OWB and a Rondoval, which of the below resorts can he stay at?

• SCR

• SRC

• SGL

• SWH

Tom’s wife wants a swim-up suite and he wants to do waterskiing, what resort(s) can accommodate both?

• SHC

• SGL

• SNG

• SWH

Select all the resorts that offer golf inclusive

• SLU

• SGO

• SBD

• SBR

If a client is travelling to BTC November 23rd to 29th, 2024. What date will their trip become non-refundable?

• 60 days before travel

• September 24th, 2024

• August 20th, 2024

• 45 days before travel

If a Wedding guest is staying at BBO will they get a complimentary transfer from BBO to SGO for the wedding?

• YES

• NO

Clients who insist on having Elmo do the Sesame Street Tuck-In for their child can confirm this prior to arrival at an additional cost

• TRUE

• FALSE