1) An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

• A. teamwork.

• B. critical thinking and problem solving.

• C. creativity and innovation.

• D. work ethic.

2) Which is the best example of "demonstrating creativity and innovation"?

• A. Evaluating potential solutions and resources

• B. Developing and/or improving products, services, or processes

• C. Displaying a disciplined work ethic

• D. Prioritizing your job tasks on a daily basis

3) You have researched the history of product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:

• A. work ethic and adaptability.

• B. creativity and innovation.

• C. integrity and resolve.

• D. customer service.

4) Eli proposed a plan to expand his business while cutting costs. This is an example of:

• A. professionalism.

• B. big-picture thinking.

• C. dependability.

• D. creativity.

5) Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

• A. creativity.

• B. efficiency.

• C. professionalism.

• D. big-picture thinking.

6) Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):

• A. negotiation

• B. innovation

• C. collaboration

• D. initiative

7) An example of demonstrating creativity and innovation at work is to:

• A. arrive to work on time each day.

• B. follow work protocol as stated by the employee policies.

• C. have a positive relationship with your manager.

• D. learn to do your job more efficiently.

8) The ability to find and allocate available resources to improve a product or service is an example of:

• A. critical thinking.

• B. innovation.

• C. Information security.

• career management.

9) During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to

• A. research how competitors have done it.

• B. ignore requests that are outside of your job description.

• C. ask your coworkers what they would do.

• D. consult the employee handbook.

10) Which of the following statements best resembles the creative process?

• A. Find a disruption and imitate it.

• B. Find a repeating pattern.

• C. Find a pattern and disrupt it.

• D. Focus on a single idea and repeat it.