21) While working as a restaurant cashier, your friends come in to eat dinner. You should

• A. serve them "free" food.

• B. give them a discount on their food order using your employee discount.

• C. tell them you are not allowed to serve them.

• D. treat them as you would any other customers.

22) You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?

• A. Make other arrangements for your neighbor and stay to finish the project deadline.

• B. Agree to stay and finish your project without question because work is more important.

• C. Since you first committed to help your neighbor, tell you coworker you cannot stay and why.

• D. Reach a compromise and work until 6:00 p.m. and then leave and try to still take your neighbor to the 6:30 p.m. appointment.

23) Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating:

• A. self-representation.

• B. resourcefulness.

• C. work ethic.

• D. confidentiality.

24) Sylvia regularly stays after work to complete tasks. She demonstrates:

• A. tactfulness.

• B. work ethic.

• C. self-representation.

• D. short-term goal setting.

25) Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?

• A. Reschedule your plans.

• B. Negotiate with your supervisor.

• C. Get someone to cover for you.

• D. Call the client to reschedule his visit.

26) Hector worked for a renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refused to help others with their work. Hector did his work well but never did anything extra. Why is he consistently passed over for promotion?

• A. The boss does not like Hector.

• B. Hector outperforms others and made them look less skilled.

• C. The boss expects too much from Hector.

• D. He does not have a good work ethic.

27) As an employee, employers assess your work ethic based on your:

• A. appearance.

• B. attitude.

• C. fairness to others.

• D. unused personal leave.

28) You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. You have already asked him to stop doing so. What should you do?

• A. Remain calm and report the problem up the chain of command.

• B. Directly confront the manager again about the situation.

• C. Threaten to quit if he does not stop speaking in such an inappropriate way.

• D. Join in with the use of the inappropriate language to fit in.

29) An angry coworker complains about the way you do your job. Your BEST response is to

• A. be more assertive than he/she is.

• B. call security for help.

• C. walk away to avoid conflict.

• D. remain calm and focused on a solution.

30) Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?

• A. Avoidance

• B. Denial

• C. Negotiation

• D. Competition