Chapter 19

The executive housekeeper develops a budget for the housekeeping department

• keep records

• maintain the facility

• set goals

• Control costs

• market the business

The front desk manager checks to make sure that the receptionists are properly greeting guests as the enter

• keep records

• maintain the facility

• managing human resources

• Control costs

• market the business

The human resource manager for a hotel stores employee information containing employee evaluations

• keep records

• maintain the facility

• managing human resources

• Control costs

• market the business

The kitchen manager of a resort restaurant reviews proper cleaning procedures with their team

• keep records

• maintain the facility

• oversee sanitation and safety

• Control costs

• market the business

The general manager of a hotel communicates with their team that they want to see sales increase by 2% in the next year.

• keep records

• set goals

• oversee sanitation and safety

• Control costs

• market the business

The event planner for a wedding being held at a hotel schedules additional wait staff for the reception

• keep records

• set goals

• manage human resources

• Control costs

• oversee customer satisfaction

The safety engineer for a hotel performs regular preventative maintenance on HVAC equipment for the hotel.

• oversee safety and sanitation

• set goals

• manage human resources

• maintain the facility

• oversee customer satisfaction

The back of house manager checks food inventory for accuracy

• oversee safety and sanitation

• control costs

• manage human resources

• maintain the facility

• oversee customer satisfaction

The general manager of a hotel works with a 3rd party to increase social media interactions for the hotel

• oversee safety and sanitation

• control costs

• manage human resources

• maintain the facility

• marketing the business

The general manager of a hotel hires someone to come in as a mystery guest and report back about their experience with staff.

• oversee safety and sanitation

• oversee customer satisfaction

• manage human resources

• maintain the facility

• marketing the business