OVHC New Member Applications

Select ALL the reasons why members may take out Overseas Visitors Health Cover.

• Peace of mind

• Maintaining OVHC is a mandatory condition

• It's a visa requirement

• So they can be covered while traveling to other countries

Who must pay in full for their policy?

• All Visitors and Workers must pay in full.

• Only Visitors on VISA 600, 601, 651 and 300 staying less than 60 days.

• Only those on Working VISA types must pay in full.

• Only Visitors staying more than 60 days must pay in full.

For which VISA type should you always check the OSHC Previous Cover Portal?

• VISA 485

• VISA 600

• VISA 408

• You do not need to check the previous cover portal.

If a member provides previous cover from another fund, what should you do?

• Leave the information and move to the next step.

• Leave the information and send a transfer certificate request email.

• Remove the previous cover from the Person, add it to the Free Properties and send a transfer certificate request email.

• Delete the information as we do not recognise other funds insurance.

A member is paid to 30th April 2022, what should their CTB date be set to?

• 31st April 2022

• 1st May 2023

• 28th April 2022

• 1st May 2022

What is the process if a member on a 485 VISA has not provided an address?

• Call the member to obtain the address, diarise the work if they do not answer

• Members on a 485 VISA do not need to add an address, so move to the next step

• Send the email template from e5 titled 'New Joiner - Arrival in Australia'

• Tick the 'overseas' checkbox as they have clearly not arrived in Australia yet

What is the first thing to check if there is no payment on a policy?

• Contact Support Squad or Ops Support to check NAB for payment

• Check HAMBS for a duplicate policy that may have a payment on it

• Terminate the policy from the start date as 'Pending/No Payment'

• Send the 'New Joiner - No Payment Made' email from e5

A member has provided previous cover from Allianz OSHC with a member number that looks like this: 456123789MON

What do you do?

• The number is incorrect, so remove the details from HAMBS

• Search the number in the OSHC portal

• Use the 'Conversion Tool' to locate the new OSHC policy number, then check the OSHC portal

• Move the details to Free Properties and send the 'Previous Fund Request' email from e5

A member on a Working VISA with a monthly payment frequency has not entered Direct Debit details, what do you do?

• Terminate the policy from the start date

• Send the 'New Joiner - First payment successful' email from e5 and edit the template as appropriate

• Nothing. We have the first payment, so we can move to the next step

• Call the member to obtain the details and diarise the work

What class should all the Phone Numbers appear as for OVHC members?

• Mobile

• Work

• Mobile 2

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