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CS KNOWLEDGE

Authored by Sike Avika

Special Education, Specialty, Other

1st - 3rd Grade

Used 8+ times

CS KNOWLEDGE
AI

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31 questions

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1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Booking rate yang standard and ditetapkan oleh AI DSO untuk dijalankan di Bengkel adalah sebesar

60%

50%

40%

30%

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Booking Service termasuk dalam penilaian CSI Telesurvey dalam atribut ..

PreSurvey

Service Initiation

Service Facility

Service Quallity

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Penyerahan kendaraan setelah selesai di-service dikenal dengan istilah

Service Quality

Vehicle Pick Up

Pengiriman Unit After Service

Vehicle Service

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Bapak Jeffrey Komala di CS Dept AI DSO menjabat sebagai ..

Service Development

Service Quality Development

Customer Care Development

Customer Service Development

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

PIC di CS Dept yang menangani Report PreSurvey adalah ..

Adhitya Sello Aji

Jeffrey Komala

Maria Dita Cantawinata

Miya Mustaniya

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Fungsi Frontliner yang bertugas melakukan Protokoler Kesehatan di Cabang yaitu

Security, OB dan Counter

Security, Counter/SA, Kasir

Security, OB dan Kasir

Secuity dan Counter

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Frontliner yang wajib menggunakan Faceshield adalah ..

Security dan Counter

Security dan OB

OB dan Counter

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