Front Office Midterm Exam

Interconnected Room is

• Two rooms adjacent to each other having an interconnecting door

• Two rooms adjacent to each other having an interconnecting wardrobe

• Two rooms adjacent to each other having an interconnecting window

• Two rooms adjacent to each other having an interconnecting floor

What is the alternative word for accreditation

• Quality

• Medical school

• Students

• Education

the person who parks the cars in a hotel is......

• the doorman

• the valet

• the concierge

• the front desk clerk

What does this sign mean ('vacancies')?

• no rooms available

• rooms available

• rooms for free

• reservation required

It's usually at 12 o'clock (when staying at a hotel)

• check-in time

• breakfast

• check-out time

• booking

We are ______ and have no vacancies for the upcoming weekend.

• Fully booked

• free

• have a sale

• Booking confirmation

action taken by the guest before arriving at the hotel.

• room

• tip

• reservation

• laundry

A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.

• Cashier

• Comptroller

• Concierge

• Conductor

Revenue of the hotel mainly came from

• Sleeping rooms
• Meeting rooms
• Outlets
• All of above

In a large, full-service resort property, the front office manager reports to the _____________.

• Director of Sales & Marketing

• Executive housekeeper

• General Manager

• Rooms Division Manager