3rd Review Quiz in TLE 7

3rd Review Quiz in TLE 7

7th Grade

40 Qs

quiz-placeholder

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3rd Review Quiz in TLE 7

3rd Review Quiz in TLE 7

Assessment

Quiz

Instructional Technology

7th Grade

Medium

Created by

erwin Garcia

Used 2+ times

FREE Resource

40 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Refers to  a symbolic representation of the flow of steps followed in

             contact center services or the people to consider when following

             hierarchy within contact centers.

Flowcharting   

Flowchart

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Is the most commonly used type of flowchart in contact centers. It

              identifies the steps, activities and decision points when contacting

              customers.

Top Down Flow Chart 

Sequential Flow Chart

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It arranges the macro steps within a process from the top, which

             includes the major activity topic, to the bottom, which includes minor

             activity.

Top Down Flow Chart

Sequential Flow Chart

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Are assisted in knowing how a process progress across areas or people.

             It is very important to clarify the roles, duties and responsibilities of each

             call center staff or administrator.

Deployment Flow Chart  

Hybrid Flowchart

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Is a symbol on any data that agents or customer can read whether via

             soft or hard copy.

Direct Data  

Document

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Can represent resources generated or used in any type of flowchart.

Data 

Document

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Is a symbol indicating any steps that is curried out by an agent manually

not automatically.

Loop Limit   

Manual Operation

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