What are the parties involved in the tracking shipment process?

• Costumer

• Sales Representative

• Accounting Department

• Carrier

• Broker

Skills needed for a good customer service?

• Self control

• Positive Attitude

• Taking Responsability

• Assertiveness

• All above are valid

What's the additional fee in case of not having a T.W.I.C card?

• Escort Service

• Escort Service Receipt

• Lumper Service

• Driver Assist

"TONU" stands for:

• Truck Ordered Not Used

• Truck Order Not Used

• Truck Order Never Used

TONU is charged if load was ready for pick up on time?

• True

• False

One of the following is not a "detention" characteristic:

• Extra Fee

• Cancelation Fee

• Vary of Rates

Is detention an extra fee paid to the carrier when the driver is being detained at the shipper or consignee for more than two hours?

• Yes

• No

Is "Layover" an extra charge compensation issued to drivers when they spend a predefined and large amount of time (+6 hours) not moving?

• Yes

• No

Are Detention and Layover rates defined by the broker?

• Yes

• Maybe

• No, are defined by the carrier.

If the driver assist to load or unload the content of the truck, we're talking about:

• Lumper

• Driver Help

• Driver Assit

• Lumper Receipt