What are the 3 essential questions to ask when providing a skincare consultation? (More than 1 answer)

• Describe your skin type?

• What is your skincare regime for day & night?

• What is your primary skincare goal?

• How much time do you spend on your skincare daily?

Is doing a skincare consultation a must for all customers looking for skincare products?

• Yes

• No

Why is it important to offer at least 2 products to customers when making product recommendations?

• To push for more sales

• To build the basket

• To give customer a choice

• To do link-sell

Why is it important to know the current products that customers are using in their morning and night regime? (More than 1 answer)

• To recommend products that are missing in their regime

• To find out how much time they spend on skincare daily

• To find out if they are happy with their current regime

• To find out how much they are willing to spend on skincare

Is a COVID safe product demonstration a must have for each consultation?

• Yes

• No

What do you do when a customer decides not to purchase the product that you have recommended?

• recommend another product

• provide samples if available

• try again to convince customer to purchase

• do a demonstration for customer

What do you do when customer tells you that they do not like the texture or smell of the product?

• focus on the benefits of the product

• convince customer to give it a try

• find an alternative product

• let customer try the product again

What do you need to share with customer when doing a skincare consultation? (More than 1 answer)

• Key Ingredients

• Benefits

• Top Tip/Personalised stories/CFT stories

• Price

What is the basic 3-step skincare regime that all customers who are new to skincare should start with? (Select 3 answers)

• cleanse

• serum/moisture

• protect with SPF

• scrub

What is the 1 product you must always recommend for all skincare consultation?

• Edelweiss Cleansing Concentrate

• Edelweiss Daily Serum Concentrate

• Edelweiss Eye Serum Concentrate

• Edelweiss Intense Smoothing Cream