Skincare Consultation
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Skincare Consultation
Quiz
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Professional Development
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Professional Development
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Practice Problem
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Medium
THE BODYSHOP
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10 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the 3 essential questions to ask when providing a skincare consultation? (More than 1 answer)
Describe your skin type?
What is your skincare regime for day & night?
What is your primary skincare goal?
How much time do you spend on your skincare daily?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Is doing a skincare consultation a must for all customers looking for skincare products?
Yes
No
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is it important to offer at least 2 products to customers when making product recommendations?
To push for more sales
To build the basket
To give customer a choice
To do link-sell
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Why is it important to know the current products that customers are using in their morning and night regime? (More than 1 answer)
To recommend products that are missing in their regime
To find out how much time they spend on skincare daily
To find out if they are happy with their current regime
To find out how much they are willing to spend on skincare
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Is a COVID safe product demonstration a must have for each consultation?
Yes
No
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What do you do when a customer decides not to purchase the product that you have recommended?
recommend another product
provide samples if available
try again to convince customer to purchase
do a demonstration for customer
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What do you do when customer tells you that they do not like the texture or smell of the product?
focus on the benefits of the product
convince customer to give it a try
find an alternative product
let customer try the product again
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