
Class 29
Authored by Class Twenty Nine
Social Studies
1st Grade
Used 1+ times

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16 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Linda was late to pay her November 2021 statement. She was again late to pay her January 2022 statement. What is the latest late payment fee charged for Linda?
$25
$29
$48
$40
2.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Which of the following are the exception override reasons?
Unable to pay her statement balance or minimum due
Wildfire and/or Snowstorm
Daughter was hospitalized
Plumbing issue at home
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is your monthly Goodwill Wallet Allowance?
$150.00
$200.00
$2000.00
$250.00
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
A CM called in to check if her late payment fee can be waived off as she was hospitalized. You have exhausted your monthly goodwill adjustment allowance. What do you do next?
Deny the CM request
Get help from Rudy to do the adjustment as she has a balance of $150 of his allowance
Deny the CM request and get her to sign up for autopay to avoid future late payment
Escalate to Vicky
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is the option to choose from Hub Menu in GSP to initiate a goodwill adjustment?
Goodwill Adjustment
Financial Adjustment
Penalty Adjustment
Fees and Penalty Adjustment
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What does FFB stands for?
Financial Freedom Benefit
Fees, Factor and Benefit
Fees, Feature and Benefit
Flying from Batman
7.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Which of the following are AMEX error?
Upon card cancellation, membership fee was not credited
Previous CCP misspelled the street name when updating address
Payment posted in the wrong account and amount less than minimum due
System issue
I'm still thinking...hmmm??
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