Hotel Structure

Who is at the top of the hotel management hierarchy?

• Chief

• General Manager

• Room Division Manager

• President

Executive committee is the team of:

• All main department heads

• Owners and stakeholders

• Best employees of the each department

• All above

What is the hotel's main and largest department?

• Kitchen

• Food & Beverage department

• Accounting

• Room Division

The rooms division consists of the following departments: front office, reservations,

housekeeping, concierge, guest services, security, and communications.

• Yes, except security

• Yes

• Yes, except security and communications

• Yes, except housekeeping

Food & Beverage Manager is responsible for the efficient and effective operation of the following departments:

- Kitchen/Catering/Banquet

- Restaurants/Room Service/Minibars

- Lounges/Bars/Stewarding

- Laundry

• Yes, except Minibars

• Yes, except Kitchen

• Yes

• Yes, except Lauundry

PMS is:

• Property Management System

• Post & Mail Service

• Power Management Supply

• Practice + Motivation + Service

The main function of the hotel is:

• to provide an outstanding lodging experience.

• to run a profitable business

• to satisfy owners and stakeholders

• to provide an effective maintenance of the property