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CHAPTER 9: CONTROL PROCESSES AND SYSTEMS

Authored by Management Principles of

Business

University

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CHAPTER 9: CONTROL PROCESSES AND SYSTEMS
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20 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

1. The management function, which sees to it that the right things happen, in the right way, and at the right time, is known as _____.

controlling

organizing

planning

leading

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

2. Which of the following is true of feedforward control?

It focuses on what happens during the work process

It is preventive in nature.

It is largely reactive.

It solves problems as they occur

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

3. A manager spots and corrects problems in the manufacturing cycle. Which of the following types of control does the manager practice? 

Output control

Concurrent control

Preliminary control

Feedback control

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

4. Feedback control takes place to:

correct mistakes already made

solve problems as they occur

focus on activities before they begin

ensure the implementation of a proactive approach to problem-solving

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

5. When a hairstylist at a salon asks a customer if she liked their services after a haircut, the hairstylist is engaging in _____ control.

feedforward

steering

feedback

concurrent

throughput

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

 6. Feedforward control differs from feedback control, in that feedforward control: 

corrects mistakes already made. 

focuses on the quality of end results rather than inputs. 

solves problems as they occur. 

focuses on what happens during the work process. 

takes place before a work activity begins

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

7. In which of the following systems of control do organizations use budgets for personnel, equipment, travel expenses, and so on to keep behavior targeted within set limits?

Bureaucratic control

Clan control

Normative control

Regulatory control

Self-control

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