CHAPTER 9: CONTROL PROCESSES AND SYSTEMS

1. The management function, which sees to it that the right things happen, in the right way, and at the right time, is known as _____.

• controlling

• organizing

• planning

• leading

2. Which of the following is true of feedforward control?

• It focuses on what happens during the work process

• It is preventive in nature.

• It is largely reactive.

• It solves problems as they occur

3. A manager spots and corrects problems in the manufacturing cycle. Which of the following types of control does the manager practice? 

• Output control

• Concurrent control

• Preliminary control

• Feedback control

4. Feedback control takes place to:

• correct mistakes already made

• solve problems as they occur

• focus on activities before they begin

• ensure the implementation of a proactive approach to problem-solving

5. When a hairstylist at a salon asks a customer if she liked their services after a haircut, the hairstylist is engaging in _____ control.

• feedforward

• steering

• feedback

• concurrent

• throughput

 6. Feedforward control differs from feedback control, in that feedforward control: 

• corrects mistakes already made. 

• focuses on the quality of end results rather than inputs. 

• solves problems as they occur. 

• focuses on what happens during the work process. 

• takes place before a work activity begins

7. In which of the following systems of control do organizations use budgets for personnel, equipment, travel expenses, and so on to keep behavior targeted within set limits?

• Bureaucratic control

• Clan control

• Normative control

• Regulatory control

• Self-control

8. Bureaucratic control differs from clan control in that bureaucratic control:

• Influences behavior through norms and expectations set by the organizational culture

• emphasizes hierarchy and authority

• harnesses the power of group cohesiveness and collective identity

• gives people freedom to work on their own

• encourages participation, empowerment, and involvement

9. Clan control influences:

• behavior of organizations and the members through market competition

• managers to give workers freedom to work on their own

• hierarchy of authority

• budgets for personnel, equipment, and travel expenses

• employees and members to display common behavior patterns

10. Which of the following is true of critical path? 

• It is essential to perform what-if calculations under different projected cost and revenue conditions.

• It acts as the foundation for analysis using financial controls by using the firm’s balance sheet and income statement.

• It automatically orders a fixed number of items every time an inventory level falls to a predetermined point.

• It represents the quickest time in which the entire project can be finished, assuming everything goes according to schedule and plans.

• It gives top managers, a fast, but comprehensive view of the business.