Chapter 11.7

A technician is troubleshooting a PC. The display shows an "Invalid Boot Disk" error after the POST. What is a probable cause?

• The MBR is corrupted.

• A process is using most of the CPU resources.

• The date and time have been changed in the BIOS and do not reflect the correct time and date.

• The PC does not have a floppy drive or the floppy drive is broken.

• The PC has a BIOS password.

A technician notices that a program that is listed in the registry of a Windows computer is not found on that computer. What is a possible solution to the problem?

• Run fdisk /mbr from the command prompt.

• Reinstall the application. Then, run the uninstall program.

• Restore the boot.ini file from the installation media.

• Restore the ntdetect.com file from the installation media.

Which question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?

• Can you boot the operating system?

• Have you changed your password recently?

• Do you get a login prompt when the computer boots?

• What programs have you installed recently?

A technician has been asked to reinstall the OS on a computer that has a corrupted operating system. The technician inserts the installation media in the optical drive. What would be the most likely action the technician should perform next?

• Change the boot sequence in the BIOS.

• Change the BIOS password.

• Flash the BIOS for a firmware upgrade.

• Change clock speeds in the BIOS.

A Windows 8 computer locks up with a stop error during startup and then automatically reboots. The automatic restart setting is making it difficult to see any error messages. What can be done so that the error messages can be viewed?

• Use the System Recovery options to restart the operating system.

• Use the Command Prompt option to research the stop error messages.

• View the error messages and recover the system using the System Image Recovery tool.

• Access the Advanced Startup options menu before the OS loads to disable the auto restart function.

A user calls the help desk and reports that the workstation, when powering up, displays error messages about an invalid system disk or invalid boot disk. When a technician comes to the office, the user mentions that the workstation was working well the day before. The technician checks the workstation and makes sure that the cable is firmly connected between the hard drive and the motherboard. What is another likely cause of the problem?

• The MBR/GPT is corrupted.

• The boot service fails to start.

• Some of the operating system files may be corrupted.

• A recently installed device driver is incompatible with the boot.

A technician is attempting to diagnose and rectify a common boot problem on a Windows 10 installation. Which Windows 10 advanced recovery option should the technician use?

• System Restore

• System Image Recovery

• Reset

• Startup Repair

A user tries to install an application on a Windows 10 Pro PC but it fails. The user tries to uninstall the application but it fails to uninstall. What option can be used to address this issue without loss of data or applications?

• Use Restore Point.

• Use Advanced Start-up.

• Uninstall and reinstall the device using device manager.

• Restart the Windows Update services.

A technician is troubleshooting a Windows 10 PC that will not do any windows updates automatically or manually. What option can be used to address this issue without loss of data or applications?

• Delete all the files in C:\Windows\SoftwareDistribution folder and restart the PC.

• Perform a repair of Windows using Installation media.

• Uninstall and reinstall the device using device manager.

• Restart the Windows Update services.

A technician is troubleshooting a Windows 10 PC that will not do any windows updates automatically or manually. What option can be used to address this issue without loss of data or applications?

• Delete all the files in C:\Windows\SoftwareDistribution folder and restart the PC.

• Restore using Sysprep.

• Uninstall and reinstall the device using device manager.

• Restart the Windows Update services.