The No Complaining Rule (Ch 21-30)

When Hope comes home and finds her daughter and 3 friends (musketeers) and they were smiling, she wondered if they had been ____________. However, not smelling anything she decided that they were infused with the ______________ of __________ and ___________.

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SUNDAY

Hope goes to _________ for the first time in a year (since her husband left her). Turns out _____ is a big fan of the NO COMPLAINING RULE. (Old Testament story)

We all have the choice to live in the ____ or to be hopeful about the ______.

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MONDAY

Hope returns to work and smiles and greets the security guard. What else does she do with him? ____ his ____

 Later we read Hope was so focused on her presentation to the executive team that she didn’t even think about her ______  _________.

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The No Complaining Rule – employees are not allowed to ____________ complain to their __________.  They are encouraged to take the issue to their _________ and also to provide one or two __________ ___________.

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People will learn that in every complaint there is a ___________ waiting to be  __________.

How does Hope respond to Jim when he challenges her by asking if she is willing to bet her job that the No Complaining Rule works?____________________

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THE ROLL OUT

The No Complaining Week at the company was to be done to have  some ____. And to make people _______ of their own thoughts and _________ complaining. We still want _________ complaints to help us develop innovative solutions.

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PLAYING TO WIN

It was the first ___ she’d had in a ____  ____ and she ______ how good it felt.

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Playing to Win

Playing to win requires a commitment to ________ that even if you ____ you will never _____ __...

Those who play to win know that success is not ______ __ __.

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Five Things to do Instead of Complaining

1. Practice __________.

2. _______ others.

3. Focus on __________.

4. ____ ___

5. _____ and ________

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Hope's Notes for Lauren:

Trust in a ______  ____,

Find strength in _________,

_______ today leads to _______ tomorrow.

The _____ event in life is often a catalyst for the ____.

Positive or negative; the ______ is ____.

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