FFT Q&A

What value of the product do we provide for Cosmetic damaged units?

• A. 100 %

• B. 20 %

• C. 25 %

• D. 50 %

Minimum number of days the seller has to wait to be eligible for RMS under removal order lost case type ?

• A. 14 days

• B. 30 days

• C. 60 days

• D. 120 days

How many days does the seller have to contact Amazon and request RMS for removal order that is not delivered to the correct address?

• A. 30 days

• B. 18 months

• C. 365 days

• D. 120 days

What is the default RMS value for an accessory that is missing from a removal order?

• A. 10 USD

• B. 25 USD

• C. 125 USD

• D. <25 USD

Seller writes to us for reimbursement of the below unreconciled transaction:

March 28, 2022 20008350017828 X002212MW5 PA-0177(N). Loftus Mini Shrunken Head Hanging Halloween 3" Decoration Prop, Black SELLABLE SUCD Inventory misplaced-1

Do we reimburse the seller in this scenario?

• A. Yes

• B. No

Read the seller correspondence: The following info was from Amazons own data. These are verified by Amazon as well as us. Please don't waste any time as again this was Amazon own reporting. This was extremely verified reimburse asap.

sku BEN-46004(N)

fnsku X002MHMZRV

asin B07PGX5BXH

product-name Bendon L.O.L. Surprise! 20 Page Imagine Ink Mess Free Coloring Game Book with Mess Free Marker 46004

condition NewItem

beginning-quantity 0

ending-quantity 23

received 673

returned 6

found 2

sold -504

removed -3

lost -145

disposed -1

other -4

discrepant-quantity -1

Reimbursed 0

Owed -1

What method of research should we follow?

• A. Missing vs Found

• B. Holistic

• C. Seller Flex

• D. Transaction based

Seller contacted us for reimbursement of the below unreconciled transaction:

March 21, 2022 20008350017828 X002212MW5 PA-0177(N). Loftus Mini Shrunken Head Hanging Halloween 3" Decoration Prop, Black Defective CAE1 Inventory misplaced-1

Do we reimburse the seller the seller?

• A. Yes

• B. No

Seller contacted for a missing event in Small and Light FC. Which tool will you use to download the reports?

• A. Gravis tool

• B. Grass tool

• C. Serenity tool

• D. FRPG tool

Which tool do we use for checking if the unit for which refund was issued is a returnable item or a non-returnable item?

• A. Serenity tool

• B. CSI Blame-0 tool

• C. Grass tool

• D. Both Serenity tool and CSI Blame-0 tool

In a scenario where sellers have an FNSKU mapping to the incorrect item retuned, which reports do we need to check for if the unit was added back or not?

• A. Inventory Adjustments

• B. Monthly Inventory History

• C. Inventory Event Detail

• D. Payments