VTR and Cancellation Quiz
Authored by Margaret Lucyl
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Professional Development
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19 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many days should we cancel an order if we didn't get any response from the buyer?
7 days after the Purchase Date
11 days after the Purchase Date
10 days from the Purchase Date
We do not cancel the order at all
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the target VTR?
95% above
90% above
100%
85% above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What would be the appropriate action?
Cancel right away.
Reply to buyer then cancel the order.
Send appropriate script and wait for 10 days from purchased date before cancelling the order.
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
When can we Cancel an order?
When the Heading is correct.
Whatever the heading is, we can cancel the order.
When the order is not yet fulfilled.
When order is already fulfilled but there's no tracking yet.
10 days after the purchase date
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When do you fulfill an order?
Fulfill the order right away
2 days before the due date
We can fulfill until the last day of due date.
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
When do you send a Cancellation E-mail?
Supplier Price Change
OOS
Negative Profit
Incorrect Item
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What is missing on the Cancellation E-mail?
Order Number
Buyer's Phone Number
Buyer's Name
Customer Support Name
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