VTR and Cancellation Quiz

VTR and Cancellation Quiz

Professional Development

19 Qs

quiz-placeholder

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VTR and Cancellation Quiz

VTR and Cancellation Quiz

Assessment

Quiz

Other

Professional Development

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Created by

Margaret Lucyl

Used 8+ times

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19 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many days should we cancel an order if we didn't get any response from the buyer?

7 days after the Purchase Date

11 days after the Purchase Date

10 days from the Purchase Date

We do not cancel the order at all

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the target VTR?

95% above

90% above

100%

85% above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What would be the appropriate action?

Cancel right away.

Reply to buyer then cancel the order.

Send appropriate script and wait for 10 days from purchased date before cancelling the order.

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

When can we Cancel an order?

When the Heading is correct.

Whatever the heading is, we can cancel the order.

When the order is not yet fulfilled.

When order is already fulfilled but there's no tracking yet.

10 days after the purchase date

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When do you fulfill an order?

Fulfill the order right away

2 days before the due date

We can fulfill until the last day of due date.

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

When do you send a Cancellation E-mail?

Supplier Price Change

OOS

Negative Profit

Incorrect Item

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Media Image

What is missing on the Cancellation E-mail?

Order Number

Buyer's Phone Number

Buyer's Name

Customer Support Name

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