Assemblers and Cashiers Refresher Training

In Jollibee Express Delivery System, ________ refers to the time duration by which orders must already be received by the customer.

• Delivery Serving Time

• Assembly Time

• Turnaround Time

• Dispatch Time

_________ moves the line through correct assembly of orders and proper issuance of condiments and utensils.

• Cashier

• Outside Order Taker

• Assembler

• Restaurant Manager

________ is a way of of convincing our guests to order something to compliment their meals or an opportunity to offer a new product line.

• Networking

• Outside Order Taking

• Suggestive Selling

• Call out the order

________ are the step by step procedures designed to address guest expectations for fast and friendly service.

• Smile and greet the guest

• 7 Key Steps

• Personalize greetings

It is an equipment used to punch in orders.

• Counter Top

• POS Terminal

• Food Warmer

TRUE or FALSE: Greeting the guest should be done 5 meters away from the counter.

• TRUE

• FALSE

7 - 9. Which of the following key steps should be done either by the cashier or by the assembler. ( CHOOSE THREE (3) ANSWERS )

• Assemble the order

• Present the order

• Thank the guest and ask for repeat business

• Take the order. Do suggestive selling. Call out the order

What is the standard Delivery Serving Time?

• 15 minutes

• 30 minutes

• 60 minutes

It refers to the total time duration for dispatching of customer orders (from packed paper bags to packed thermal bags)

• Assembly Time

• Delivery Serving Time

• Dispatch Time