MGMT Ch. 14 Leadership

An example of an internal motivation factor is

• praise from your boss

• a pay increase

• personal satisfaction

• the admiratin of co-workers

The efforts to increase the effectiveness and efficience of specific business operations are known as

• organizational change

• team effectiveness

• the implementing fuction of management

• process improvement

According to Maslow, these basic needs are things required to sustain life and must be met first

• physiological

• phsychological

• security

• social

According to Maslow's Motivational Theory, this is the need to grow emotionally and intellectually, to be creative, and to achieve your full potential.

• social

• self esteem

• self-actualization

• physiological

Which motivational theory suggests that people are motivated by three factors: achievement need, affiliation need and power need?

• Maslow

• McClelland

• Herzberg

According to Herzberg, factors that dissatisfy when absent but do not contribute to satisfaction when they are present are known as

• Motivational factors

• Dissatisfaction factors

• Hygiene factors

Which of the following is NOT an effective way to implement change?

• Don't move too rapidly to implement change

• Don't say anything to employees until a final decision has been made

• Ask employees for ideas on effective solutions and procedures

• Be less critical of mistakes made by employees while changes are being made

The difference between current performance and a standard is called a

• difference

• variance

• control

The final step managers take in the controlling process is

• establishing performance standards for company goals

• measuring performance using established standards

• establishing new goals

• taking corrective action when standards are not met.

Consistency in products and performance is measure with a

• quantity standard

• quality standard

• time standard

• cost standard