When writing a business e-mail, it is always good to specify

• The date

• The subject

• The BCC

• Your telephone number

If you write an e-mail or make a telephone call to get information you are making an...

If you want to be polite when writing an e-mail you should...

• write everything in capital letters

• avoid using capital letters when not necessary

• always use capital letters if something is very important

• always use abbreviations

What is this symbol called?

• Dot

• Hen

• Snail

• At

If you want to buy furniture, you can go to...

• McDonald's

• Conad

• Ikea

• Tecnocasa

Formal writing is

• More professional and less personal

• Done through texts and social media

• Casual and spontaneous

• Not important

Which one of the following is NOT related to the letter of enquiry

• Dear Sir

• Dear Madam

• Yours lovingly

• Yours sincerly

Letter of enquiry is about _____________

• Giving some information

• Seeking some information

• Revealing our programs

• Asking some secrets

If we write a letter of enquiry, we expect

• a reply

• an apology

• both a reply and an apology

• nothing

If something is in stock, it means it is...

• don't available

• availability

• not available

• available