Customer First - VF Cash Training Quiz

Can I reverse transactions if wrongly purchased on Starlife travel companion STC?

• Yes

• No

Will STC insurance cover motorcycles and planes?

• No

• Yes

What are the eligible ages for the StarLife Insurance?

• 18 - 60 years

• 18 - 75 Years

What can I do to make a claim in an instance of death or accident on the STC service?

• No claim form is required to be completed.

• A completed claim form with the following: Certificate of death, legal proof of death, police report and evidence by qualified medical doctor.

What are the available payment plans on PaySS?

• Equal Monthly Instalments (EMI) of 6, 9 or 12

• Equal Monthly Instalments (EMI) of 3, 6, 9 or 12

What happens if I fail to complete payment by the agreed date on Payss?

• You will be refunded your collected payment to your wallet less a 10% charge

• You will be refunded your collected payment to your wallet in full

The following are transactions you can use the overdraft to complete:

                   Data purchase

     Airtime purchase

     Cash out charges

     C2B

-        Pay Bill- Vodafone, exclude device micro payment

-        Pay Bill- Other

-        Utilities

-        Buy Goods

-        Generate voucher (charges)- online transactions

• True

• False

which one of the following answers is correct to provide as an additional document needed for a tier 2 upgrade?

• Bank statement, Utility Bill, Tenancy agreement, Reference letter from an employer tax clearance certificate

• Bank statement, constitution, birth certificate, transaction statement and TIN

With Self reversal, is it possible to initiate a reversal on a transaction wrongly done on *110#?

• Yes! the money will be held if available on the recipient account, for a reversal to be done

• Yes! the money will be held if not available on the recipient account, for a reversal to be done

How do I know I qualify for Ready cash?

• You must be at least 18 years to apply and being with Vodafone for at least 6 months and active on Vodafone cash for at least 3 months 

• You must be at least 18 years to apply and being with Vodafone for at least 6 months and active on Vodafone cash for at least 4 months