GPXT Quiz

ROC/SOC Processing

Do we need to inform HK/SG CEN before processing manual charge?

• Yes

• No

• No Idea

ROC/SOC Processing

Which merchant will not make EFT before they submit refund request?

• AIA

• Chan Brothers

• Cycle & Carriage

• Harvey Norman (SG)

ROC/SOC Processing

Do we get extra CLIC and monitor adjustment if merchant make EFT?

• Yes

• No

• No Idea

ROC/SOC Processing

Which merchant must insert ROC# while processing refund in HK & SG Market?

• Caltex & Shell

• Harvey Norman & Caltex

• Shell & Sistic

• AIA & Caltex

ROC/SOC Processing

Which merchant do not have specific refund MID?

• AIA

• Chan Brothers

• SGH

• Shopee SG

Raffles Hospital Refund

Do we have specific completion refund template for this merchant?

• Yes

• No

• No Idea

Sentosa Singapore Refund

Merchant will provide __ and we will need to capture under __

• Reference Number…SOC#

• Reference Number…ROC#

• MID... ROC#

• MID...SOC#

United COO Setup

How do we confirm the COO MID?

• Refer to the commission file shared by United

• Check in merchant force and take active MID

• Send email to United HQ to obtain the details

Lodging setup

Under which criteria, risk review is not required for lodging industry?

• None of the below

• PCV less than USD150k

• PCV less than local currency (SGD, HKD, AUD & NZD) 250k

• PCV less than USD250k

Lodging setup

If PCV less than USD250k, what are the things we need to do?

• Send to risk team to review

• Do nothing

• Complete lodging review template, proceed with setup and attach the completed template in ASA/CLIC

• Straightaway proceed with setup