Delightful Customer Experience

Delightful Customer Experience

Professional Development

16 Qs

quiz-placeholder

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Delightful Customer Experience

Delightful Customer Experience

Assessment

Quiz

Other

Professional Development

Practice Problem

Hard

Created by

Jeanne Haley

Used 6+ times

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16 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Apa judul video yang ditonton barusan?

Delightful Customer Experience Video

Delight Customer Experience Video

Delight Activity Experience Video

Delightfull Customer Video

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Urutan tahapan customer delight

Perfect SOP Delivery, Heart Touching Experience, Customer Engagement

Heart Touching Experience, Perfect SOP Delivery, Customer Engagement

Perfect SOP Delivery, Customer Engagement, Heart Touching Experience

Heart Touching Experience, Customer Engagement, Heart Touching Experience

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Media survey NPS yang dilakukan oleh Toyota Indonesia

Telpon

Wawancara

WA

Validasi

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Hari keberapa Link Survey yang dilakukan Toyota Indonesia diterima pelanggan?

tiga

lima

tujuh

satu

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Negative Voice Customer bisa juga disebut ?

Detractor

Komplain

Passive

Promotore

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Tahapan dari IDI....

Diskusi Internal, Cek data , IDI

Investigasi, IDI, Diskusi Internal

IDI, Diskusi Internal, Cek data

Cek data pelanggan, Investigasi, IDI

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Yang disebut PASSIVE dalam penilaian Survey NPS , diangka berapa?

0-6

6-8

7-8

8-9

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