Delightful Customer Experience
Professional Development
•16 Qs
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Delightful Customer Experience
Quiz
•
Other
•
Professional Development
•
Hard
Jeanne Haley
Used 6+ times
FREE Resource
16 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Apa judul video yang ditonton barusan?
Delightful Customer Experience Video
Delight Customer Experience Video
Delight Activity Experience Video
Delightfull Customer Video
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Urutan tahapan customer delight
Perfect SOP Delivery, Heart Touching Experience, Customer Engagement
Heart Touching Experience, Perfect SOP Delivery, Customer Engagement
Perfect SOP Delivery, Customer Engagement, Heart Touching Experience
Heart Touching Experience, Customer Engagement, Heart Touching Experience
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Media survey NPS yang dilakukan oleh Toyota Indonesia
Telpon
Wawancara
WA
Validasi
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Hari keberapa Link Survey yang dilakukan Toyota Indonesia diterima pelanggan?
tiga
lima
tujuh
satu
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Negative Voice Customer bisa juga disebut ?
Detractor
Komplain
Passive
Promotore
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Tahapan dari IDI....
Diskusi Internal, Cek data , IDI
Investigasi, IDI, Diskusi Internal
IDI, Diskusi Internal, Cek data
Cek data pelanggan, Investigasi, IDI
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Yang disebut PASSIVE dalam penilaian Survey NPS , diangka berapa?
0-6
6-8
7-8
8-9
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