Ch 31 On the job

Job descriptions commonly include all of the following EXCEPT the:

• employee's duties and responsibilities

• attitudes employees are expected to have

• opportunities available to employees

• employee's projected compensation for the year

In a service business, your career revolves around:

• serving your clients

• performing your favorite services

• finding a mentor

• self-improvement

Tips are income in addition to your regular compensation and:

• must be tracked and reported as income on income tax returns

• are tax free and not required to be reported

• must be declared as income but are not taxed

• must be declared as income but are taxed lower

Scheduling clients for their next service appointment before they leave the salon is known as:

• rebooking

• marketing

• retailing

• referrals

In a corporate structure, which department typically handles financial planning for employees?

• accounting

• customer service

• human resources

• collections

The act of recommending and selling products to your clients for at home use is called:

• ticket upgrading

• upselling

• retailing

• defaulting

Ticket upgrading is also called:

• tipping

• upselling services

• budgeting

• defaulting

Which of the following is NOT a recommended strategy for getting the conversation started on retailing products?

• inform the client of any promotions going on in the salon.

• Place the product in the client's hands when possible

• Be informed about the merits of using generic store brands

• Discuss the products you are using as you use them

A ___ is a document that outlines all the duties and responsibilities of a particular salon position.

• job description

• job application

• cover letter

• resume

Which of the following is NOT a method of utilizing social media to promote your business?

• offer special promotions through the salon's Twitter account

• Offer information and beauty tips on the salon's Facebook page

• Suggest that clients perform a search for your salon on Google.

• Encourage clients to post a review of your salon on Yelp