Session 6 - Concierge

1. A concierge is....

• Someone employed in a hotel to help guests arrange meetings

• The person who carry the bags.

• Someone employed in a hotel to arrange theatre tickets and visit to places.

• Blue and yellow are correct.

2. Some concierge job responsibilities are:

• Answer phone an email inquiries from potential guests in a timely manner.

• Act as a liaison between guests and any department including the kitchen.

• Receive and redirect mail, phone calls, packages, etc.

• All of them are correct.

3. Some characteristics of a concierge are:

• Flexibility, creativiti, some communication skills, and problem ability.

• Flexibility, creativity, communication skills, problem solving ability.

• Flexibility, creativity and excellent communication skills.

• N.A.

4. A correct use of the modal can is....

• She can to speak different languages.

• She cans speak different languages.

• She cann not speak different languages.

• N.A.

5. The right form to use a formal question is....

• Would you able to get tickets to the …?

• Would you be able to got tickets to the …?

• Would you be able to get tickets to the …?

• Would you'd be able to get tickets to the …?