Chapter 7 Test

Communication is a learned skill.

• True

• False

Communication is the process of sending and receiving information by speech, gestures, or writing in order to obtain some type of response or action.

• True

• False

If you do not receive the message that is being sent, communication has not taken place.

• True

• False

It is not necessary to speak in order to send a message.

• True

• False

Organizational communication is sent to people within an organization.

• True

• False

Why might a person from Massachusetts have trouble understanding a person from Wyoming?

• Use of Jargon

• Use of different tones

• Speaking different languages

• Speaking different dialects

In Japan, engaging in eye contact is considered

• a sign of respect.

• rude and aggressive.

• good communication.

• an invitation to shake hands.

In which country is winking considered rude?

• India

• Japan

• China

• United States

What term describes a variation of a language spoken by a particular group of people?

• Tone

• Jargon

• Dialect

• Semantics

"Outside the box" is an example of

• jargon.

• dialect.

• an adage.

• semantics.