Graduating Final Exam

What is important role of a service personnel in a service enterprise? (10 points)

Why it is important for a manager to be aware of the sources of a service personnel? (10 Points)

What are the non-financial factors that can affects the pricing strategies for service? (10 points)

One of the factors to be run a successful Service Enterprise is to have the right employees. What are the strategies to be to ensure to hire the right employees? (10 points)

How can service enterprise manage a fluctuating demand in service? Proposed 3 potential solution. (10 points)