MGMT3001 Week 10

Why do people resist change?

• Discomfort with uncertainty

• Perceived positive effect on public interests

• Believe that the specific change proposed is appropriate

• Excessive awareness on reasons and implications

How to overcome resistance to change?

• Actively educating and communicate

• Passively engage

• Micromanaging

• Stricter instruction

How to create a sense of urgency around a single big opportunity?

• Build a guiding coalition without maintaining it

• Declare the victory as soon as possible

• Celebrate the short-term wins by bringing your department team to dinner.

• Formulate a simple vision and change initiative

Indicate whether the statement is true or false: Organization change is defined as a structured transition in what an organization does and how it does it.

• True

• False

Indicate whether the statement is true or false: Organizational change today should be viewed as a project or event rather than as a continuous process.

• False

• True

Which of the following statements is true regarding the change in an organization?

• Managing change is a lengthy but straightforward task.

• Managers must face the need for change and the opportunity to create change.

• If employees are resistant to change, the only option left with a manager is to enforce it forcibly.

• New managers are usually not expected to create change.

Which of the following is an incremental and anticipatory approach to change?

• adaptation

• tuning

• reorientation

• re-creation

Three-step model of change management, consisting of:

• Establish a sense of urgency, form a coalition

• Communicate the vision, empower others by removing barriers, create and reward short-term ‘wins'.

• Unfreezing the status quo, through movement to the desired end state, and refreezing the new change to make it permanent.

• Create a new vision, consolidate, reassess and adjust, and Reinforce the changes.

Choose one example of the key performance indicators (KPI) that sits under financial.

• Employee Turnover

• Number of client subordinates

• Sales by region

Choose the right example to evaluate performance?

• Effectiveness - Are we optimizing all of our resources?

• Economy - Are we doing cost-effectively?

• Efficiency - Are we constantly finding a way to improve outcomes