Verification and Total View

Verification and Total View

Professional Development

11 Qs

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Verification and Total View

Verification and Total View

Assessment

Quiz

Professional Development

Professional Development

Medium

Created by

Mandi Williams

Used 5+ times

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11 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the minimum verification needed for every call?

Basic (by getting Name and Number)

Medium

(getting student's reset password question or by asking for information on list A and B)

Advanced

(getting answer to LC's reset password question)

There is no minimum verification needed

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the highest level of verification that a student can gain?

Basic

Medium

Advanced

Student's can not be verified

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a student calls in and is medium verified, can you provide them the learning coach's OLS username and password?

Yes

No

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

If a legal guardian, who is not the learning coach calls in, what information can we give them?

We can preform basic troubleshooting and provide basic information

We can not provide any information

We can provide account specific information

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Can you find an account for a student in Totalview that has not been enrollment approved?

Yes

No

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What information can NOT be found in Totalview?

KB articles

Learning Coaches Username and Password

Student's Username and Password

Hardware information

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Can you see how many times a student or an LC has used their OLS account in Totalview?

Yes

No

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