Verification and Total View

What is the minimum verification needed for every call?

• Basic (by getting Name and Number)

• Medium

  (getting student's reset password question or by asking for information on list A and B)

• Advanced

  (getting answer to LC's reset password question)

• There is no minimum verification needed

What is the highest level of verification that a student can gain?

• Basic

• Medium

• Advanced

• Student's can not be verified

If a student calls in and is medium verified, can you provide them the learning coach's OLS username and password?

• Yes

• No

If a legal guardian, who is not the learning coach calls in, what information can we give them?

• We can preform basic troubleshooting and provide basic information

• We can not provide any information

• We can provide account specific information

Can you find an account for a student in Totalview that has not been enrollment approved?

• Yes

• No

What information can NOT be found in Totalview?

• KB articles

• Learning Coaches Username and Password

• Student's Username and Password

• Hardware information

Can you see how many times a student or an LC has used their OLS account in Totalview?

• Yes

• No

True or False: You can log in to a student's OLS account using their Username and Password

• True

• False

What information can you find in the "Schools" tab in Totalview? (Select all that apply)

• Enrollment Date

• Enrollment Status

• Course Information

• Shipping Information

What information can be found in the "Hardware" section of Totalview? (select all that applies)

• Hardware Serial Numbers

• Hardware Eligibility

• Teacher Contact Information

• Student's ID