Wave 35 Quiz #3

If customer requests to cancel 1 out of 3 packages from his order, what will be the contact reason?

• Cancellation > Cancelled by Customer > Full cancellation

• Cancellation > Cancelled by Customer > Partial Cancellation

• Cancellation > Cancelled by Customer > Reject at Doorstep

What is the refund timeline for PayLah?

• 3-5 business days

• 10 business days

• 24 hours

The customer said "I would like to cancel the whole order please. I am not available to receive the order."Choose the correct contact reason for this inquiry.

• Cancellations > Cancelled by Customer > Full cancellation

• Cancellations > Cancelled by Customer > Partial cancellation

• Cancellations > Cancelled by Lazada > Failed Delivery - Customer not reachable

Customer's item was cancelled because the seller determined that stocks are no longer available for this item.Choose the correct contact reason for this inquiry

• Cancellations > Cancelled by seller > Out of Stock

• Cancellations > Cancelled by seller > Sourcing Delay

• Cancellations > Cancelled by Lazada > Product recall

Customer's item was cancelled because the seller has breached the lead time in fulfilling the order. Choose the correct contact reason for this inquiry

• Cancellations > Cancelled by Seller > Out of Stock

• Cancellations > Cancelled by Seller > Sourcing Delay

• Cancellations > Cancelled by Seller > Product Discontinued

What is the refund timeline of debit card?

• 3-5 business days

• 5-10 business days

• 24 hours

What is the refund timeline for credit card?

• 24 hours

• 10 business days

• 3-5 business days

Jane mentioned that she is willing to wait for this order. What will be the correct contact reason for this inquiry base on the information of the order in the screenshot?

• WIMO > Within delivery promise date > Willing to Wait - Parcel with Seller

• WIMO > Within delivery promise date > Willing to Wait - Parcel with Logistics

• WIMO > Beyond delivery promise date > Willing to Wait - Parcel with Seller

If the 3PL tracking site no longer has the Proof of Delivery signature, to whom should we transfer our case for further investigation?

• 3PL

• SWAT SG

• SWAT PH or L2

Customer's order was tagged as DELIVERED but he claims that he did not receive the order. No one received it on his behalf and he does not recognize the POD on the courier's website. What should be the contact reason for this scenario?

• Shipping & Delivery Related > Shipping & Delivery Related Problem > Delivered, but no physical item received

• Shipping & Delivery Related > Shipping & Delivery Related Problem > Deny receiving after providing POD

• Shipping & Delivery Related > Shipping & Delivery Related Problem > Status mismatch between Lazada and LEL/3PL