Topic 13 - Update Maintenance Records

After the installation and training completed, what is the next AV process?

• Needs Analysis and Design

• Service and Maintenance

• Installation and Programming

• Testing and Commissioning

When a new AV device fails within the first few weeks after installation, under which type of warranty is the repair typically addressed?

• System warranty

• Service agreement

• Manufacturer’s warranty

• Preventive warranty

Which of the following types of maintenance agreements commits an AV company to providing ongoing preventive maintenance for a client system?

• System warranty

• Service agreement

• Manufacturer’s warranty

• Preventive warranty

Which of the following is an example of preventive maintenance?

• Replacing system cabling that is causing static within the system

• Upgrading a display to a greater resolution to meet client needs

• Replacing a projector bulb that is nearing the end of its operational life

• Upgrading the programming on a control system to address newly installed components

Which is NOT a task for a typical preventive maintenance?

• Replace system components with unlimited service calls

• Review system performance and identify problems

• Test each system for proper operation

• Make adjustment of equipment to optimize performance

What information should an AV technician prepare before proceeding to a customer site?

• Information about the AV system  

• Information about the HVAC system

• Information about the company revenue

• Information about the architectural drawing

Which is NOT the relevant skills and knowledge required to accomplish the task of preventive maintenance?

• Skill in maintaining audio visual systems

• Knowledge of electronics testing procedure

• Skill in maintaining electrical systems

• Knowledge of safety procedure

In the list of equipment, what should be not included in the AV documents as part of maintenance?

• Location and quantity

• Brand, serial and model number

• IP and network information

• ID and password

What is the main reason for carefully documenting AV system preventive maintenance tasks in a maintenance log?

• A detailed maintenance records will aid in ongoing maintenance and repair

• Provide a record for client billing purposes

• Determine why a component failed

• Determine warranty coverage of individual components

What should an AV service technician do when receive an emergency repair?

• To get the route information from customer

• To get to the place as fast as possible

• To get as much information as possible before travel down

• To get end user to troubleshoot the problems