Intro Cumulative Review

What does empathy mean?

• to say the best thing at the time

• to do your best to understand a persons feelings and thoughts

• to be on time to work

• to be professional

Fingernails should be kept short and rings should not be worn while at work because

• they can injure a patient

• they harbor bacteria

• they interfere with proper use of gloves

• all answers are correct

Forming opinions about someone based on their beliefs can be a barrier to communication. What type of barrier is this?

• Psychological

• Cultural

• Physical 

• Monumental

The inability to speak clearly or comprehend words can be a communication barrier. This is called

• nonverbal

• body language

• aphasia

• gestures

What is the purpose of credentialing?

• To have extra letters behind your name

• To make the healthcare worker feel important

• To keep workers name on a registry 

• To ensure the worker has the right skills to perform the job

A __________ worker is trained to perform a range of healthcare skills.

• multicompetent

• skilled

• smart

• well paid

The chain of command is also known as ___________, it helps to establish levels of supervision. 

• organizational structure 

• line of authority

• human resources

• disciplinary decision tree

Any person who is in need of health care is called

• a consumer

• a healthcare provider

• a service needer

• a delivery system

Which of the following healthcare career cluster includes x-ray & CT technicians?

• Therapeutic services

• Diagnostic Services

• Health Informatics

• Support services

All of the following are true about Preferred Provider Organizations (PPO) except

• clients must pay a premium, deductible and co-payments

• clients do not have to choose a primary care physician

• clients may visit non-network physicians for an additional charge

• PPOs often have other fees and co-payments