Se le conoce como cualquier persona que busca satisfacer una necesidad o cumplir algún antojo...
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Servicio al cliente
Quiz
•
Education, Other, Fun
•
Professional Development
•
Medium
Roberto Hernandez
Used 10+ times
FREE Resource
11 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cliente
Servicio
Prospecto
ninguna de las anteriores
2.
OPEN ENDED QUESTION
3 mins • 1 pt
Menciona por lo menos 3 tipos de clientes vistos en clase
Evaluate responses using AI:
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3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Es una manera de recopilar datos de los clientes
Preguntando
Encuestas
Focus group
Todas las anteriores
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
¿Cual de las siguientes imágenes corresponde a un focus group, o grupo de enfoque?
5.
OPEN ENDED QUESTION
2 mins • 1 pt
Se le conoce como dividir un mercado. Sirve para conocer las necesidades de las personas o gustos en base a su edad, genero, formas de pensar, estilos de vida.
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OFF
6.
OPEN ENDED QUESTION
3 mins • 1 pt
¿ Como se aborda una queja?
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
¿ Como se aborda una sugerencia?
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OFF
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