Explore Process

I must use _________ questions to gather information.

• Closed-ended

• Open-ended

I can only make an educated recommendation when I have properly explored the customer.

• True

• False

What process is used when exploring the customer to help keep you organized?

• COOL Process

• SIPT Process

• SIP HATERADE Process

What does SIPT stand for?

• Service, Intercept, Patience, Transcribe

• Service, Interest, Preference, Transition

• Service, Interaction, Professional, Transfer

Select the open ended question.

• Do you and your family enjoy watching comedy movies?

• What type of movies do you and your family enjoy?

Select the open ended question.

• What type of movies does your wife enjoy watching?

• Does your wife enjoy watching romance movies?