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Social Media - A general revision quiz

Authored by Zayne Constable

Other

University

16 Questions

Used 2+ times

Social Media - A general revision quiz
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1.

OPEN ENDED QUESTION

10 mins • Ungraded

How did social media impact the world of marketing?

Evaluate responses using AI:

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2.

OPEN ENDED QUESTION

10 mins • Ungraded

What is your understanding of Relationship Management?

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3.

OPEN ENDED QUESTION

10 mins • Ungraded

What according to you are the purpose of CRM?

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4.

OPEN ENDED QUESTION

5 mins • Ungraded

What comes to mind when you hear the term "customer service"?

Evaluate responses using AI:

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5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CRM stands for....

Corporate Relationship Manager

Customer Relationship Management

Customer Reaction Management

6.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

Which of the following steps are taken to address consumer concerns? Choose 3.

Identifying the extent of the social clutter

Asking for help from your marketing agency

Develop a response

Engaging the influencers

7.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

Operational CRM is made up of these 3 main components.

Sales force automation

Marketing automation

Feedback automation

Service automation

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