Field Services Cash Training

How much will I pay for receiving from abroad?

• Customer pays 1% fee for receiving funds for this service

• Customer pays no fee for receiving funds for this service

Is there a limit to how much I can receive from MFS Africa (and their partners)?

• Standard Vodafone Cash tier limit rules apply

• No limit

What currency can I receive my transferred funds?

• The funds will be received in Dollars  and Cedis

• The funds will be received in Ghana Cedi only

Do I need to have an account with MFS Africa (and their partners) to be able to receive funds in  my wallet?

• No. Vodafone Cash users only need to share their wallet numbers with their relatives

• No. Vodafone Cash users need to share bank accounts with their relatives

What is Vodafone Overdraft Loan?

• is a new 30 days short term credit facility from Vodafone Cash which can be used to complete transaction by active and loyal Vodafone customers when e-money is not enough.

• It is a new 30 days short term credit facility from Vodafone cash which is used to complete transactions by active and loyal Vodafone customers when customers want to top up their balance.

How do I know I am eligible for Vodafone Overdraft Loan?

• You must have an active Vodafone Cash account 3 months and be active on our GSM network 6 months.

• You must be active on GSM network 6 months

How do I apply for Vodafone Overdraft Loan?

• By dialling *110# and navigation to option 4 (make payment) ,4 overdraft and option 2 opt in

• By dialling *110# and navigating to option 5 (Financial Services),4 overdraft and option 2 opt in

Are there any charges to applying for Overdraft (OD) Loan?

• A fixed monthly charge and a penal charge of 13%

• Yes, the Loan service attracts a daily interest. Based on OD amount used in wallet. This fee is added to the OD amount used in the wallet. When the due date elapses, a penalty fee of 12.5% is applied for defaulting

How many times can I take a loan on Vodafone Overdraft Loan?

• As many as possible, but you only have one overdraft account at a time

• Twice in a month

How will I receive the overdraft funds?

• Your Overdraft loan is paid directly into your Vodafone Cash wallet

• Your Overdraft loan is paid into your bank account