Chapter 31 On The Job

It is recommended that you select which of these people as a role model?

• a friend

• a stylist in the salon

• a client

• a vendor

The first reality when you are in a service business is that your career revolves around?

• serving your clients

• making a profit

• making yourself happy

• helping your coworkers

Which of the following methods of compensation is not likely to be encouraged in the salon industry?

• salary

• commission

• salary plus commission

• salary minus tips

Being a good team player includes what?

• focusing on your own work

• withholding your knowledge

• refusing to be subordinate

• striving to help others

The common range for commissions is what?

• 15-25%

• 20-30%

• 25-60%

• 50-80%

When is the best time to think about getting your client back into the salon?

• Before they arrive at the salon

• While they are still in the salon

• just after they leave the salon

• several days after they leave the salon

Which payment structure is often used to motivate employees to perform more services, thereby increasing their productivity?

• salary plus commission

• salary plus tips

• hourly rate

• weekly rate

The internet is a powerful medium to ___________ and attract new clients.

• share secrets

• build your reputation

• reach lost relatives

• improve your skills

The practice of recommending and selling additional services to your clients is known as __________.

• incentivizing

• retailing

• hard selling

• ticket upgrading

The term _______ refers to the percentage of the revenue that the salon takes in from services performed by a particular cosmetologist.

• salary

• wage

• commission

• tip