When the guest give the payment by credit card, what reception do for ensuring the card is valid?

•   The reception make sure between the card and identity card both of them is same.

• The reception directly deduct from the card.

• The reception directly ask to the guest for the pin.

• The reception directly give the key room.

What activity is called Blocking some amount of funds from guest’s credit card as a deposit during guest stay?

• Cash deposit.

• Preauth/ Cardver

• Deposit refund

• Lost and breakage

What stands for RC?

• Restriction Card.

• Room Clean.

• Registration card.

• Room compliment.

What stands for BEO?

• Best Event Order.

• Book Early Off.

• Break Extra Off.

• Banquet Event Order

The special price from the publish rate and only given at certain time is called

• Promo Price.

• Discount.

• Complimentary.

• Refund.

How much for occupancy room if Availability is 34 rooms and room sold today is 28rooms?

• 100%

• 75%

• 50%

• 82,4%

How much for Average room rate if Room Revenue today is Rp.10,106,142 Availability is 34 rooms, room sold 27rooms and room occupied 29 rooms…

• 374,302

• 297,239

• 369,951

• 350,451

How much for Revpar if Room Revenue today is Rp.10,106,142 Availability is 34 rooms, room sold 27rooms and room occupied 29 rooms…

• 374,302

• 297,239

• 369,951

• 350,451

What article if you want to post cash transaction in VHP system

• Visa

• Master

• Company ledger

• Cash Settlement

Before giving the refund receptionist should fill the form, what form is that?

• Miscellenious form

• Cash settlement form

• Cash deposit refund form

• Cash deposit refund form