HRM Quiz

Two likely features of a tall organisational structure would be...

• Few layers in hierarchy + narrow spans of control

• Few layers in hierarchy + Wide spans of control

• Many layers in hierarchy + narrow spans of control

• Many layers in hierarchy + wide spans of control

Which of these methods is LEAST likely to provide insights into the personality of an applicant

• Selection Panel

• Interview

• Psychometric Test

• Job Application Form

Which motivational theorist was a supporter of using job enrichment as a method of providing long term job satisfaction

• Mayo

• Herzberg

• Maslow

• Taylor

A likely benefit of a business paying its sales staff mainly through commission is...

• Under-performing sales staff may leave

• Payroll costs will be more closely associated with sales achieved

• Fixed costs will rise as sales rise

• Levels of customer loyalty will rise

Which process of settling industrial disputes involves an impartial outsider making a binding decision on the matter in dispute?

• Arbitration

• Conciliation

• Facilitation

• Negotiation

Which "need" did Maslow believe could not be fully satisfied for most employees?

• Basic Needs

• Self-Esteem Needs

• Social Needs

• Self-Actualisation

Which of the following would be the most appropriate HR Objective for a business wanting to ensure that investment in employee training is not wasted?

• Limit employee pay increases to the rate of inflation

• Reduce the number of industrial disputes

• Increase the use of external recruitment

• Reduce labour turnover to well below the industry average

In which of the following situations is a business likely to experience significant HR issues?

• Low labour turnover and low staff retention

• low labour turnover and high staff retention

• high labour turnover and low staff retention

• high labour turnover and high staff retention

Which of the following would be LEAST likely to be effective in reducing staff absenteeism?

• Introduction to Flexbile Working

• Requiring staff to work longer to cover absent colleagues

• Making jobs more interesting/challenging/varied

• Paying staff significant bonuses for good attendance

Which of these two factors were included in Hackman and Oldham's Job Characteristics Model?

• Task Role & Skills Development

• Task Variety & Task Monotony

• Feedback & Free Time

• Task Significance and Autonomy