Card Level

Where would I add an authorized user onto an account?

• Cardholder Maintenance Page

• That functionality is still in CCA

• Authorized Users R Us

• Card Activation Page

On which page would I edit a cardholder’s address, phone number, or email?

• Cardholder Maintenance Page

• That functionality is still in CCA

• Authorized Users R Us

• Card Activation Page

When I update the email, phone, phone permissions, or address on an account, that change takes place immediately?

• TRUE

• FALSE

On the “Card Issuance Single Entity” Page, I can:

• Connect with other singles like on Match.com

• Reissue or delete a replacement card

• Expedite delivery on a replacement card

• Activate a new card

How many days from the shipping date do we allow for a reissued card to be delivered before getting the lost/stolen department involved?

• 2 days

• 2 years

• 10 weeks

• 10 business days

When a cardholder requests a PIN change, an agent can help them by:

• Submitting a request for a PIN mailer to be sent

• Selecting a new randomized PIN for them over the phone

• Order them a colorful safety pin from Amazon

• Capture whatever PIN number the customer wants to change it to over the phone

Which of the following should NOT be included in a Lost/Stolen Report?

• Date and Location of where the card was lost

• Whether the police were notified

• The current balance on the card

• Whether the PIN # was lost with the card

Who can edit the Travel Alert/Compromise page?

• Any and All personnel of CF

• CRMs and above, based on job function

• Agents only

• My uncle’s brother’s sister-in-law