Card Level

Card Level

Professional Development

8 Qs

quiz-placeholder

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Card Level

Card Level

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Easy

Created by

Iris Ivania Guzmán Cerón

Used 10+ times

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8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Where would I add an authorized user onto an account?

Cardholder Maintenance Page

That functionality is still in CCA

Authorized Users R Us

Card Activation Page

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

On which page would I edit a cardholder’s address, phone number, or email?

Cardholder Maintenance Page

That functionality is still in CCA

Authorized Users R Us

Card Activation Page

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When I update the email, phone, phone permissions, or address on an account, that change takes place immediately?

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

On the “Card Issuance Single Entity” Page, I can:

Connect with other singles like on Match.com

Reissue or delete a replacement card

Expedite delivery on a replacement card

Activate a new card

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How many days from the shipping date do we allow for a reissued card to be delivered before getting the lost/stolen department involved?

2 days

2 years

10 weeks

10 business days

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When a cardholder requests a PIN change, an agent can help them by:

Submitting a request for a PIN mailer to be sent

Selecting a new randomized PIN for them over the phone

Order them a colorful safety pin from Amazon

Capture whatever PIN number the customer wants to change it to over the phone

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following should NOT be included in a Lost/Stolen Report?

Date and Location of where the card was lost

Whether the police were notified

The current balance on the card

Whether the PIN # was lost with the card

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