Constraints on Managers

Which of the following is NOT a way of creating a customer-responsive culture?

• Role clarity

• Type of employee

• empowerment

• Poor customer service

Risk-taking means the employees are encouraged and rewarded for taking risks.

• True

• False

Which of the following is NOT a current cultural issue in organisations?

• creating a sustainability culture

• ensuring staff are well paid.

• creating an innovative culture

• creating a customer-responsive culture

Any successful organization needs a culture that supports ____________.

• culture

• innovation

• infrastructure

• other organizations

Organizational culture -

• it refers to a set of beliefs, values, principles and traditions shared by everyone in the organization.

• refers to the way the organization is managed

• both a and c

• none of the above

Factors that shape the culture of an organisation

• structure and size

• leadership

• nature of business

• all of the above

What factors create organisational culture?

• The thoughts and values of new employees.

• The founders hire and keep only the employees who does not think and feel the same way they do.

• The founders do not indoctrinate and socialise these employees to their way of thinking and feeling.

• The founders’ own behaviour acts as a role model that encourages employees to identify with them and thereby internalise their beliefs, values and assumptions

The view of managers as _____________ has to do with the stereotypical picture of the take-charge business executive.

• omnipotent

• symbolic