Week 1 Assessment 6.27

Which LOB must a customer have in order to sign up for XM

• XTV

• XH

• XI

• XH

Fill in the blank: Xfinity Mobile Protection Plan (XMPP) covers a customer replacement device value of up to ______ and a customer can make a maximum of ______ within a ______ month period for accidental damage, as well as lost or theft claims. (HOW13317)

• $1200, 3, 6

• $2000, 2, 12

• $1350, 2, 24

• $1000, 1, 12

TRUE or FALSE: When ringing out Xfinity Core Services sales in RQ4, the Contract Number represents a customer's "Account Number"

• True

• False

To access XM360 and start a new mobile account you must first access _____ to launch mobile

• CSG

• Retail360

• XM360

• X.O.E.

What does the "E" stand for in S.E.M.I.

• Equipment

• Explore

• Extreme Pro

• Everyday Pricing

What system/tool would you utilize if a customer would like to pay their bill

• XVIP

• ACST

• Xstore

• XInventory

Based on the NPS scoring, a "9 and 10" represents what type of customer for Xfinity

• Passive

• Promoter

• Detractor

• Protector

The line access fee for a tablet (iPad) and a watch on XM is how much per month

• $12

• $10

• $15

• $30

How much additional spiff dollars do you earn when you sell a Triple Play (TP)

• $10.50

• $4.50

• $16

• $7.50

how long is the charge back period at BluFox Mobile

• 180 days

• 90 days

• 120 days

• 45 days