Quiz No. 5

Which tab in LOP will reflect status of container? Eg. Missed to Load

• Shipment Tab

• Item Tab

• Container Tab

• ePOD

What are the information that we can view under Items Tab in LOP?

• Courier details

• SCALE status

• Ordered and fulfilled items at the warehouse

• DR Name

Where do you need to transfer the child case when customer is complaining about the rudeness of DR and wanted to get an update?

• JIRA QA Manager

• Transport Manager

• Transport Agent

• Transport Supervisor

What will you do if the customer needs assistance for their Lazada items and delivery?

• transfer the call to Lazada

• create a misrouted case and transfer to Lazada (CSC)

• provide the Lazada' hotline no. then create a case and resolve

• advise Sup / TLE

What is the SLA for Transport team to reply to child case?

• 24 hrs

• 48 hrs.

• 12 hrs

• 72 hrs

Where will SST agent transfer cases with invalid escalations?

• back to RM bucket

• CNX_RM Skillgroup

• TP_RM Skillgroup

• RM_CSC_Invalid_Escalation

Which is a valid escalation to SST

• Bundle promotion is not working

• Item Damaged (Both internal & external)

• Product availability

• beyond 7days

What is the SLA for child case escalation to SST?

• 24 hours

• 48 hours

• 72 hours

• 12 hours

Which of the following statement for pickup request is correct?

• Item has foreign object, item value $20

• Item has major quality issue, item value $30

• Item value is > SGD 100

• All of the above

What is the contact reason to use for Transport child cases?

• Wrong item

• Status mismatch

• Incomplete Delivery

• Delivered, But not physical item