CRM PRESENTATION

What is the primary contact point of the IBL Team?

• IBL Mailbox

• Telephone

• MS Teams

• Any of the above

If the client wishes for the proceeds of the loan to be paid into their bank account, what should the "Purpose Of The Loan" be marked as on the application form?

• Expenditure

• Reinvestment

If the client wishes for the proceeds of the loan to be paid into the ceded portfolio, what should the "Purpose Of The Loan" be marked as on the application form?

• Expenditure

• Reinvestment

Who selects the "Loan Originator" and "Distribution Option" for the loan on the application form?

• The CRM

• Portfolio Manager & Planner/Financial Advisor

How much time is a client afforded to return the Signed Quotation & Loan Agreement, before it expires?

• 3 business days

• 4 business days

• These documents don't expire

• 5 business days including the date the documents were sent to the client

When a Level 2 margin call notice is sent to the client, it means that the following action is required from the client within 72 hours:

• Sell security in ceded portfolio and apply proceeds against outstanding loan balance

• Reduce outstanding loan balance via a deposit into the ceded portfolio

• Transfer additional security/cash into ceded portfolio

• Any of the above

When a Level 3 margin call notice is sent to the client, the following will take place?

• Nothing

• The client is afforded an additional 72 hours to remediate the margin call

• A margin call charge will be applied against the ceded portfolio after the IBL Team has notified the client, PM & CRM of the Level 3 margin call

When a client requests a portfolio switch, does IBL Team need to be notified?

• IBL Team does not need to be notified

• CRM must forward the signed "Change In Investment Objective Addendum" to IBL Team who will forward it to PCS Ops if the prospective portfolio is acceptable

A client already has a monthly recurring withdrawal from their portfolio. What process needs to be followed after the portfolio has been ceded against a loan?

• The monthly withdrawal will continue without any checks

• - CRM notifies IBL Team at least 1 business day before the payment is scheduled

  - IBL Team approves/rejects the request.

  - If approved, CRM loads the request for PCS Ops to release funds to the client.

How long is a "Settlement Letter" valid for after it has been issued to the client?

• 3 business days

• 5 business days including the date the settlement letter was issued

• Settlement Letters do not expire

• 48 hours