milady chapter 4

what is a service record card?

• client intake form

• personal information questionarie

• clients permanent process

• self - reminders

what is the communication with a client that determines what they need?

• effective communication

• therapy

• client intake form

• client consultation

effective communication

• sharing information between 2 with both parties successfully understanding information being said

• repeating back what you heard

• skill that builds lasting bonds

• bonding back an forth between each party

personal information questionnaire

• service record card

• client intake form

• personal quiz

• get to know you quiz

repeating back what you heard

• careful listening

• mirror listening

• practice communication

• reflective listening

skills building lasting client relationships

• communication

• dating

• people skills

• social skills

first step in 10 step consultation?

• welcoming

• draping

• review intake form

• shampoo

why should you analyze clients hair?

• to look at your own work

• sell products

• for at home care

• for at home products used

why would you recommend changing the style of clients hair?

• to lazy to do it

• lifestyle

• upkeep

• maintenance

lifestyle consultation

• for upkeep an maintenance

• to get to know your client