Escalator Quiz v2

For customer issue where he is unable to link a card via the Shopback app, which channel do we escalate to ?

• # feedback-mobile

• # feedback-mobile-app

• #feedback-tech

• #feedback-card

A consumer wishes to waive his LPP where he paid his 2nd installment 2 weeks late due as he was hospitalized. Which channel do we escalate for a LPP waiver ?

• #feedback-member

• Escalate via CSUP ticket to collections team

• #feedback-LPP-waiver

• #feedback-compliance

Customer is unable to make a purchase with Paylater and the error received is " Sorry, please contact support ". Which channel should we escalate this to ?

• #feedback-mobile-app

• #team-champion slack channel

• #feedback-member

• #feedback-website

Consumer claims to have been double charged for a recent Paylater purchase from her Shopback app. Which channel should we escalate to ?

• #feedback-compliance

• #feedback-mobile -app

• #feedback-member

• #feedback-payment

A customer received the error " SB_UNSUPPORTED_DOC_TYPE " during kyc registration. Which channel can we escalate to for assistance ?

• #feedback-member

• #feedback-mobile-app

• #feedback-compliance

• There is no need to escalate

A consumer received an error " Not sure what went wrong. Please try again later " during KYC registration and has re-tried multiple times. Which channel do we escalate to ?

• #feedback-mobile-app

• #feedback-compliance

• #feedback-website

• #feedback-member

A SG consumer is unable to add his Malaysia issued credit card into his Paylater account. Which channel do we escalate to ?

• #feedback-tst

• #feedback-mobile-app

• #feedback-member

• There is no need to escalate

A consumer's card has been charged for the 2nd installment but it is not reflected in the consumer's account. Which channel do we escalate to ?

• #feedback-tech

• #feedback-mobile-app

• #feedback-member

• Raise a CSUP ticket

A consumer wants to cancel a Paylater order. Which channel do we escalate to ?

• #feedback-member

• Raise a CSUP ticket to the merchant team

• #feedback-mobile-app

• We do not need to escalate.

A customer received the error " FACE_COMPARISON_FAIL " when trying to verify his ID for Paylater. The customer has tried multiple times but received the same error. Which channel should we escalate to ?

• #feedback-website

• Raise a CSUP ticket to the tech team.

• #feedback-compliance

• #feedback-kyc